| Item | Process Time |
| Customer Service Department | 9 am – 6 pm |
| Property Management Service | 24-Hour Emergency Support |
| Enquiry by Phone | Respond within a day |
| Enquiry by mail/E-mail | Respond within 3 working days upon receipt |
| Water/Electricity Cut (Normal Service Hour) | Handle the case within 1 hour |
| Water/Electricity Cut (Non-office hour) | Handle the case within 2 hours |
| Inspection of Power System Emergency Generator | Every Month |
| Inspection of Power System Main Switch Room | Every Year |
| Comprehensive Inspection and Maintenance of Power System | Every 5 Years |
| Inspection of Elevator | Every Year |
| Comprehensive Inspection of Fire Protection System | Every Year |
| Water Tank Cleaning | Minimum once per quarter |
| Flush Water Tank Cleaning | Minimum once per year |
| Income and Expenditure Statement | Every Month |
| Management Service Assessment | Every Year |
| Building Patrol by Property Manager | Minimum once per week |