Item |
Process Time |
Customer Service Department |
9 am – 6 pm |
Property Management Service |
24-Hour Emergency Support |
Enquiry by Phone |
Respond within a day |
Enquiry by mail/E-mail |
Respond within 3 working days upon receipt |
Water/Electricity Cut (Normal Service Hour) |
Handle the case within 1 hour |
Water/Electricity Cut (Non-office hour) |
Handle the case within 2 hours |
Inspection of Power System Emergency Generator |
Every Month |
Inspection of Power System Main Switch Room |
Every Year |
Comprehensive Inspection and Maintenance of Power System |
Every 5 Years |
Inspection of Elevator |
Every Year |
Comprehensive Inspection of Fire Protection System |
Every Year |
Water Tank Cleaning |
Minimum once per quarter |
Flush Water Tank Cleaning |
Minimum once per year |
Income and Expenditure Statement |
Every Month |
Management Service Assessment |
Every Year |
Building Patrol by Property Manager |
Minimum once per week |